Concepedia

Vanumamalai Kannan

VK

Statistics

Publications

3

Citations

100

H-Index

3

Active since

2010

Affiliations

Birla Institute of Technology, Mesra(Current)

Vanumamalai Kannan is an author at Birla Institute of Technology, Mesra specializing in logistics, customer satisfaction, and management.

Top concepts

BusinessLogisticsMarketingManagementEngineeringOcean EngineeringMarine EngineeringCustomer SatisfactionService QualitySupply Chain Management

Publications per year

2010–2012

3

Publications

3

An evaluation of ocean container carrier selection criteria: an Indian shipper's perspective

Vanumamalai Kannan, S. K. Bose, Naveen Kannan · Management Research Review · 2011 · 45 citations

Customer Satisfaction, Engineering, Transport Logistic +19

Benchmarking the service quality of ocean container carriers using AHP

Vanumamalai Kannan · Benchmarking An International Journal · 2010 · 37 citations

Total Quality Management, Logistics Processes, Customer Satisfaction +23

Improving the service quality of ocean container carriers: an Indian case study

Vanumamalai Kannan, S. K. Bose, Naveen Kannan · Benchmarking An International Journal · 2012 · 18 citations

Total Quality Management, Customer Satisfaction, Engineering +17

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