Concepedia

Alex Markov

AM

Statistics

Publications

3

Citations

411

H-Index

3

Active since

2011

Affiliations

University of California, Santa Barbara(Current)

Alex Markov is an author at University of California, Santa Barbara specializing in business, customer satisfaction, and interactive marketing.

Top concepts

ArtsTrustBusinessMarketingManagementCommunicationConsumer ResearchCustomer SatisfactionInteractive MarketingLiteracy

Publications per year

2011–2015

3

Publications

3

Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention

Andrew J. Flanagin, Miriam J. Metzger, Rebekah Pure et al. · Electronic Commerce Research · 2014 · 254 citations

Trust Metric, Customer Satisfaction, Online Customer Behavior +13

Believing the Unbelievable: Understanding Young People's Information Literacy Beliefs and Practices in the United States

Miriam J. Metzger, Andrew J. Flanagin, Alex Markov et al. · Journal of Children and Media · 2015 · 106 citations · Full text

Information Education, Education, Communication +22

User-Generated Ratings and the Evaluation of Credibility and Product Quality in Ecommerce Transactions

Andrew J. Flanagin, Miriam J. Metzger, Rebekah Pure et al. · 2011 · 51 citations

Customer Satisfaction, Electronic Commerce Transactions, Consumer Research +19

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