Concepedia

Kaisa Seppänen

KS

2

Publications

41

Citations

2

H-Index

2012

Active since

Affiliations

Lappeenranta-Lahti University of Technology(Current)

Kaisa Seppänen is an author at Lappeenranta-Lahti University of Technology specializing in business, management, and health informatics.

Top concepts

BusinessManagementHealth InformaticsHealth Services ResearchNursingMarketingPrimary CarePublic HealthFair KnowledgeHealth Systems

Publications per year

2012–2016

2

Publications

2

Knowledge management practices in healthcare services

Jussi Myllärniemi, Harri Laihonen, Henri Karppinen et al. · Measuring Business Excellence · 2012 · 30 citations

Practice Management, Services Management, Knowledge Creation +20

Revealing customer dominant logic in healthcare services

Kaisa Seppänen, Janne Huiskonen, Jouni Koivuniemi et al. · International Journal of Services and Operations Management · 2016 · 11 citations

Service Provider, Customer Satisfaction, Service Strategy +14

Rows per page

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