Yukuan Xu

Can receiving managerial responses induce more user reviewing effort? A mixed method investigation in hotel industry

Yukuan Xu, Hengyun Li, Rob Law et al. · Tourism Management · 2019 · 50 citations · Full text

Customer Satisfaction, Customer Review, Service Research +11

Not all words are beneficial: The impact of management response contents on customer engagement behavior

Zili Zhang, Hengyun Li, Yang Yang et al. · International Journal of Hospitality Management · 2020 · 26 citations · Full text

Customer Engagement Behavior, Customer Satisfaction, Customer Experience +11

How do hotel managers react to rating fluctuation?

Yukuan Xu, Zili Zhang, Juan Luis Nicolau et al. · International Journal of Hospitality Management · 2020 · 15 citations · Full text

Customer Satisfaction, Revenue Management, Customer Review +8

The saturation effect in hotel managerial response

Xianwei Liu, Qiang Ye, Juan Luis Nicolau et al. · International Journal of Hospitality Management · 2022 · 12 citations · Full text

Herding behavior in peer-to-peer trading economy: The moderating role of reviewer photo and name

Peng Luo, Banggang Wu, Rob Law et al. · Tourism Management Perspectives · 2022 · 11 citations