Concepedia

Jan H. Kemp

JH

4

Publications

95

Citations

4

H-Index

1998

Active since

Affiliations

Texas Tech University(Current)

The University of Texas at San Antonio

Jan H. Kemp is an author at Texas Tech University specializing in social computing, technology, and information management.

Top concepts

ArtsTechnologyCommunicationSocial ComputingConversation AnalysisInformation RetrievalInformation ManagementHuman-computer InteractionDesignBusiness

Publications per year

1998–2015

4

Publications

4

Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice

Krisellen Maloney, Jan H. Kemp · College & Research Libraries · 2015 · 46 citations · Full text

Chatbot, Proactive Chat System, Communication +23

Standing By to Help: Transforming Online Reference with a Proactive Chat System

Jan H. Kemp, Carolyn L. Ellis, Krisellen Maloney · The Journal of Academic Librarianship · 2015 · 26 citations

Natural Language Processing, Chatbot, Engineering +13

Using the LibQUAL+ Survey to Assess User Perceptions of Collections and Service Quality

Jan H. Kemp · Collection Management · 2001 · 12 citations

The Electronic Resources Group: using the cross-functional team approach to the challenge of acquiring electronic resources

Suzan D. McGinnis, Jan H. Kemp · Library Acquisitions Practice & Theory · 1998 · 11 citations

Organizational Communication, Information Technology Management, Project Management +15

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