Concepedia

Gonçalo Baptista

GB

5

Publications

2.8K

Citations

5

H-Index

2015

Active since

Affiliations

Universidade Nova de Lisboa(Current)

University of Lisbon

Gonçalo Baptista is an author at Universidade Nova de Lisboa specializing in business, customer satisfaction, and fintech.

Top concepts

BusinessFintechMarketingManagementUser ExperienceConsumer ResearchCustomer SatisfactionTechnologyGame DesignGamification

Publications per year

2015–2018

5

Publications

5

Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology

Tiago Oliveira, Manoj A. Thomas, Gonçalo Baptista et al. · Computers in Human Behavior · 2016 · 1.3K citations

Customer Satisfaction, Fintech, Mobile Commerce +13

Understanding mobile banking: The unified theory of acceptance and use of technology combined with cultural moderators

Gonçalo Baptista, Tiago Oliveira · Computers in Human Behavior · 2015 · 874 citations

Customer Satisfaction, Culture, Fintech +13

Why so serious? Gamification impact in the acceptance of mobile banking services

Gonçalo Baptista, Tiago Oliveira · Internet Research · 2017 · 250 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Digital Marketing +24

Gamification and serious games: A literature meta-analysis and integrative model

Gonçalo Baptista, Tiago Oliveira · Computers in Human Behavior · 2018 · 231 citations · Full text

Performance Studies, Online Gaming, Theatre +12

A weight and a meta-analysis on mobile banking acceptance research

Gonçalo Baptista, Tiago Oliveira · Computers in Human Behavior · 2016 · 172 citations

Customer Satisfaction, Fintech, Mobile Commerce +9

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