Concepedia

Alireza Faed

AF

Statistics

Publications

5

Citations

97

H-Index

5

Active since

2010

Affiliations

Curtin University(Current)

Alireza Faed is an author at Curtin University specializing in customer satisfaction, customer relationship management, and business.

Publications per year

2010–2015

5

Publications

5

A methodology to map customer complaints and measure customer satisfaction and loyalty

Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang · Service Oriented Computing and Applications · 2013 · 29 citations · Full text

Business, Marketing, Marketing Management +14

Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA)

Alireza Faed, Elizabeth Chang, Morteza Saberi et al. · Applied Soft Computing · 2015 · 26 citations · Full text

Business, Information Systems, Management Information Systems +15

The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting

Alireza Faed, Pedram Radmand, Alex Talevski · 2010 · 21 citations · Full text

Management, Knowledge Management, Business Process Management +7

Maximizing Productivity Using CRM Within the Context of M-Commerce

Alireza Faed, Afsaneh Ashouri, Chen Wu · International Journal of Information Processing and Management · 2011 · 11 citations

Business, Information Systems, Marketing +11

A conceptual framework for E-loyalty in digital business environment

Alireza Faed · 2010 · 10 citations

Business, Management Information Systems, Marketing +14

1–5 of 5