Rachael E. Tilka

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Active since

2015

Affiliations

Rachael E. Tilka is an author at Western Michigan University specializing in customer satisfaction, performance management, and organizational communication.

Top concepts

ManagementCustomer SatisfactionPerformance ManagementOrganizational BehaviorOrganizational CommunicationArtsBusinessCoachingEducationMarketing

Publications per year

2015–2017

Publications

Considerations in Feedback Delivery: The Role of Accuracy and Type of Evaluation

Douglas A. Johnson, Jessica M. Rocheleau, Rachael E. Tilka · Journal of Organizational Behavior Management · 2015 · 35 citations

Customer Satisfaction, Contingent Feedback, Education +23

Coaching as a Packaged Intervention for Telemarketing Personnel

Rachael E. Tilka, Douglas A. Johnson · Journal of Organizational Behavior Management · 2017 · 13 citations

Marketing Analytics, Customer Satisfaction, Supervision (Telephony) +20

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