Concepedia

Heather Robson

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Publications

2

Citations

33

H-Index

2

Active since

2002

Affiliations

Northumbria University(Current)

Heather Robson is an author at Northumbria University specializing in quality planning, total quality management, and quality assurance.

Publications per year

2002–2004

2

Publications

2

The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles

Niels Ole Pors, Pat Dixon, Heather Robson · Performance Measurement and Metrics · 2004 · 23 citations

, , +15

Developing a criteria‐based quality framework for measuring value

Pat Dixon, Alison Pickard, Heather Robson · Performance Measurement and Metrics · 2002 · 10 citations

, , +16

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