Concepedia

Osman Mahamad

OM

Statistics

Publications

4

Citations

685

H-Index

4

Active since

2010

Affiliations

Universiti Sains Malaysia(Current)

Osman Mahamad is an author at Universiti Sains Malaysia specializing in management, marketing, and business.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionCustomer ServiceConsumer ResearchMarketing StrategyHospitality MarketingHospitality Management

Publications per year

2010–2011

4

Publications

4

The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia

Lo Liang Kheng, Osman Mahamad, T. Ramayah et al. · International Journal of Marketing Studies · 2010 · 343 citations · Full text

Customer Satisfaction, Internet Banking, Service Quality +12

SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION

Rahim Mosahab, Osman Mahamad, T. Ramayah · International Business Research · 2010 · 312 citations · Full text

Customer Satisfaction, Service Quality, Service Research +11

Motivational Orientation as an Internal Marketing Tool in Service Training: A Study of Service Delivery in a Hospital

Rahim Mosahab, Osman Mahamad, T. Ramayah · International Journal of Business and Management · 2011 · 16 citations · Full text

Various Socio-psychological Orientations, Services Management, Internal Marketing Tool +19

Comparison of Service Quality Gaps among Teachers and Students as Internal and External Customers

Rahim Mosahab, Osman Mahamad, T. Ramayah · International Journal of Marketing Studies · 2010 · 14 citations · Full text

Total Quality Management, Customer Satisfaction, Education +16

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