Concepedia

Tsun-Jin Chang

TC

3

Publications

97

Citations

3

H-Index

2009

Active since

Affiliations

Shih Chien University(Current)

Tsun-Jin Chang is an author at Shih Chien University specializing in business, customer satisfaction, and strategic management.

Top concepts

BusinessManagementStrategic ManagementCustomer SatisfactionTourismIso 9001MarketingAccountingEngineeringFuzzy Logic

Publications per year

2009–2010

3

Publications

3

Employees' perspective on the effectiveness of ISO 9000 certification: A Total Quality Management framework

Tsuang Kuo, Tsun-Jin Chang, Kuei-chung Hung et al. · Total Quality Management & Business Excellence · 2009 · 57 citations

Total Quality Management, Customer Satisfaction, Engineering +19

Using FQFD to analyze island accommodation management in fuzzy linguistic preferences

Ling‐Zhong Lin, Wen-Chiang Chen, Tsun-Jin Chang · Expert Systems with Applications · 2010 · 29 citations

Fuzzy Multi-criteria Decision-making, Fuzzy Logic, Fuzzy Computing +6

THE IMPACT OF MARKET ORIENTATION ON CUSTOMER KNOWLEDGE DEVELOPMENT AND NPD SUCCESS

Tsun-Jin Chang, Wen-Chiang Chen, Ling Zhong Lin et al. · International Journal of Innovation and Technology Management · 2010 · 11 citations

Customer Experience, Customer Satisfaction, Brand Strategy +17

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