Concepedia

Guillermo Petzhold

GP

3

Publications

94

Citations

3

H-Index

2016

Active since

Affiliations

University of Minnesota(Current)

Massachusetts Institute of Technology

Guillermo Petzhold is an author at University of Minnesota specializing in business, customer satisfaction, and service quality.

Top concepts

BusinessService QualityCustomer SatisfactionMarketingUrban HistoryUrban PlanningSocial SciencesUrban GeographyUrban InfrastructureUrban Transportation

Publications per year

2016–2022

3

Publications

3

Mega events and the transformation of Rio de Janeiro into a mass-transit city

Luis Antonio Lindau, Guillermo Petzhold, Virginia Bergamaschi Tavares et al. · Research in Transportation Economics · 2016 · 36 citations

Public Transport, Urban Geography, Urban Infrastructure +7

User satisfaction and service quality improvement priority of bus rapid transit in Belo Horizonte, Brazil

Yunhan Zheng, Hui Kong, Guillermo Petzhold et al. · Case Studies on Transport Policy · 2021 · 29 citations

Public Transport, Customer Satisfaction, Public Transportation +8

Gender differences in the user satisfaction and service quality improvement priority of public transit bus system in Porto Alegre and Fortaleza, Brazil

Yunhan Zheng, Hui Kong, Guillermo Petzhold et al. · Travel Behaviour and Society · 2022 · 29 citations

Public Transport, Customer Satisfaction, Service Quality +5

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