Concepedia

Luisa Bajetta

LB

Statistics

Publications

1

Citations

59

H-Index

1

Active since

2013

Affiliations

Associazione Italiana Arbitri(Current)

Luisa Bajetta is an author at Associazione Italiana Arbitri specializing in customer satisfaction, marketing strategy, and hospitality management.

Top concepts

BusinessMarketingManagementService QualityGeneral BusinessMarketing StrategyCustomer SatisfactionHospitality MarketingHospitality ManagementTotal Quality Management

Publications per year

2013–2013

1

Publications

1

Customer satisfaction management in Italian banks

Luciano Munari, Federica Ielasi, Luisa Bajetta · Qualitative Research in Financial Markets · 2013 · 59 citations

Total Quality Management, Customer Satisfaction, Retail Banking +13

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