Luc Honore Petnji Yaya

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Publications

Citations

1.2K

H-Index

Active since

2011

Affiliations

Universitat Internacional de Catalunya(Current)

Universitat de Girona

University of Alberta

Luc Honore Petnji Yaya is an author at Universitat Internacional de Catalunya specializing in customer satisfaction, service quality, and customer satisfaction variables.

ORCID

Publications per year

2011–2016

Publications

The invisible addiction: Cell-phone activities and addiction among male and female college students

James A. Roberts, Luc Honore Petnji Yaya, Chris Manolis · Journal of Behavioral Addictions · 2014 · 708 citations · Full text

Social Sciences, Psychology, Social Psychology +8

Customer's loyalty and perception of ISO 9001 in online banking

Luc Honore Petnji Yaya, Frederic Marimón, Martí Casadesús Fa · Industrial Management & Data Systems · 2011 · 94 citations

Business, Information Systems, Quality Management +17

Improving innovation and customer satisfaction through systems integration

Alexandra Simon, Luc Honore Petnji Yaya · Industrial Management & Data Systems · 2012 · 94 citations · Full text

Management, Information Systems, Innovation Management +14

Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain

Frederic Marimón, Luc Honore Petnji Yaya, Martí Casadesús Fa · Total Quality Management & Business Excellence · 2012 · 79 citations · Full text

Business, Information Systems, Marketing +17

Service quality assessment of public transport and the implication role of demographic characteristics

Luc Honore Petnji Yaya, Mireia Frigola Fortià, Carme Saurina et al. · Public Transport · 2014 · 74 citations · Full text

Management, Public Administration, Transportation Planning +17

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