3
Publications
117
Citations
3
H-Index
2020
Active since
Affiliations
Arpita Ghatak is an author at Indian Institute of Technology Kharagpur specializing in business, management, and marketing.
Top concepts
BusinessMarketingManagementTrustText MiningCommunicationOnline ReviewsSocial SupportService QualityContent Analysis
Publications per year
2020–2022
3
3
Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte et al. · Journal of Enterprise Information Management · 2022 · 29 citations
Total Quality Management, Customer Satisfaction, Customer Experience +18
Rows per page
1–3 of 3