Yi-Fan Chen

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Publications

Citations

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Active since

2021

Affiliations

Hong Kong Polytechnic University(Current)

Macao University of Tourism

Yi-Fan Chen is an author at Hong Kong Polytechnic University specializing in marketing, guest experience management, and consumer complaint management.

ORCID

Publications per year

2021–2023

Publications

Negative eWOM Management: How Do Hotels Turn Challenges into Opportunities?

Yi-Fan Chen, Rob Law, Ka Yan · Journal of Quality Assurance in Hospitality & Tourism · 2021 · 28 citations

Management, Hospitality Management, Marketing +14

Millennials’ Hotel Restaurant Visit Intention: An Analysis of Key Online Opinion Leaders’ Digital Marketing Content

Zhuo Li, Chantel Chan, Yi-Fan Chen et al. · Journal of Quality Assurance in Hospitality & Tourism · 2023 · 14 citations

Business, Communication, Marketing +14

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