Van-Ho Nguyen

A Proposed Model for Card Fraud Detection Based on CatBoost and Deep Neural Network

Nghia Hoai Nguyen, T.P.C. Duong, Tram Chau et al. · IEEE Access · 2022 · 67 citations · Full text

Customer Churn Prediction in the Banking Sector Using Machine Learning-Based Classification Models

Hoang Dang Tran, Ngoc Le, Van-Ho Nguyen · Interdisciplinary Journal of Information Knowledge and Management · 2023 · 46 citations · Full text

Customer Churn Prediction, Engineering, Machine Learning +18

Sentiment Analysis of Customer Feedback in Online Food Ordering Services

Bang Nguyen, Van-Ho Nguyen, Thanh Ho · Business Systems Research Journal · 2021 · 36 citations · Full text

Marketing Analytics, Customer Satisfaction, Customer Experience +23

A personalized product recommendation model in e-commerce based on retrieval strategy

Duy-Nghia Nguyen, Van-Ho Nguyen, Trang D Trinh et al. · Journal of Open Innovation Technology Market and Complexity · 2024 · 26 citations · Full text

Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score

Van-Ho Nguyen, Thanh Ho · Journal of Hospitality and Tourism Technology · 2023 · 25 citations

Marketing Analytics, Customer Satisfaction, Customer Experience +23