John B. Harker

Publications

Citations

H-Index

1992

Active since

Affiliations

Falmouth Scientific (United States)(Current)

John B. Harker is an author at Falmouth Scientific (United States) specializing in customer satisfaction, service quality, and human resource management.

Top concepts

BusinessMarketingManagementHuman ResourcesService QualityCustomer ServiceCustomer Satisfaction

Publications per year

1992–2000

Publications

Employee and customer perceptions of service in banks: teller and customer service representative ratings

James H. Reynierse, John B. Harker · Human Resource Planning · 1992 · 42 citations

Customer Experience, Customer Satisfaction, Service Quality +9

The Effects of Personality and Management Role on Perceived Values in Business Settings

James H. Reynierse, Dennis Ackerman, Alexis A. Fink et al. · International Journal of Value-Based Management · 2000 · 31 citations

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