Concepedia

Yolanda Darma Fernandes

YD

Statistics

Publications

1

Citations

74

H-Index

1

Active since

2018

Yolanda Darma Fernandes is an author specializing in customer satisfaction, marketing strategy, and service quality.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceMarketing StrategyCustomer Satisfaction

Publications per year

2018–2018

1

Publications

1

PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN KEPADA NASABAH PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG UTAMA PADANG

Yolanda Darma Fernandes, Doni Marlius · 2018 · 74 citations · Full text

Customer Satisfaction, Customers Pt, Service Quality +12

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