Muhammad Shahid Iqbal

Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction

Muhammad Shahid Iqbal, Masood Ul Hassan, Ume Habibah · Cogent Business & Management · 2018 · 232 citations · Full text

Total Quality Management, Customer Satisfaction, Self-service Technology +12

The impact of supervisory justice and perceived Supervisor support on organizational citizenship behavior and commitment to supervisor: the mediating role of trust

Ammara Akram, Muhammad Rizwan Kamran, Muhammad Shahid Iqbal et al. · Cogent Business & Management · 2018 · 45 citations · Full text

Organizational Citizenship Behavior, Human Resource Management, Organizational Behavior +16

Self-Service Technology Service Quality: Building Loyalty and Intention Through Technology Trust in Pakistani Service Sector

Masood Ul Hassan, Muhammad Shahid Iqbal, Ume Habibah · SAGE Open · 2020 · 34 citations · Full text

Total Quality Management, Customer Satisfaction, Ssts Service Quality +19

Personality traits predicting knowledge hiding behaviour: Empirical evidence from academic institutions of Pakistan

Muhammad Shahid Iqbal, Muhammad Atif Ishaq, Ammara Akram et al. · Business Information Review · 2020 · 24 citations

Knowledge Creation, Social Psychology, Social Influence +19

Interrelationship among Corporate Image, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing the moderating impact of Complaint Handling

Muhammad Shahid Iqbal, Masood Ul Hassan, Shumaila Sharif et al. · International Journal of Academic Research in Business and Social Sciences · 2017 · 22 citations · Full text