Swapnarag Swain

Publications

266

Citations

H-Index

2017

Active since

Affiliations

International Management Institute(Current)

Utkal University

T A Pai Management Institute

Swapnarag Swain is an author at International Management Institute specializing in customer satisfaction, health services research, and service quality.

ORCID

Top concepts

MarketingService QualityHealthcare QualityCustomer SatisfactionHealth Services ResearchNursingBusinessMedicineManagementEngineering

Publications per year

2017–2023

Publications

Hospital service quality as antecedent of patient satisfaction – a conceptual framework

Swapnarag Swain, Nirmal Chandra Kar · International Journal of Pharmaceutical and Healthcare Marketing · 2018 · 77 citations

Total Quality Management, Family Medicine, Customer Satisfaction +18

Place Branding: A Systematic Literature Review and Future Research Agenda

Swapnarag Swain, Charles Jebarajakirthy, Bhuvanesh Kumar Sharma et al. · Journal of Travel Research · 2023 · 77 citations

Place Marketing, Culture, Place Branding +11

Do patients really perceive better quality of service in private hospitals than public hospitals in India?

Swapnarag Swain · Benchmarking An International Journal · 2019 · 42 citations

Total Quality Management, Customer Satisfaction, Engineering +21

Adoption of Technology Applications in Organized Retail Outlets in India:A TOE Model

Anil Kumar, Rohit Kumar Singh, Swapnarag Swain · Global Business Review · 2022 · 29 citations

Measuring the impact of perceived service quality on insured and uninsured patients’ satisfaction

Swapnarag Swain, Rohit Kumar Singh · Measuring Business Excellence · 2021 · 21 citations

Healthcare Quality, Customer Satisfaction, Health Policy +13

Rows per page

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