Mollie E. Van Loon

Publications

Citations

H-Index

2008

Active since

Affiliations

Mollie E. Van Loon is an author at Pennsylvania State University specializing in performance measurement systems, total quality management, and customer satisfaction.

Top concepts

AuditingBusinessEducationManagementPublic PolicyProgram EvaluationCustomer SatisfactionPerformance ManagementOrganizational BehaviorPerformance Measurement

Publications per year

2008–2008

Publications

The Importance of Subjective Data for Public Agency Performance Evaluation

John Shingler, Mollie E. Van Loon, Theodore R. Alter et al. · Public Administration Review · 2008 · 71 citations

Total Quality Management, Customer Satisfaction, Agency Performance +20

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