Concepedia

Saikat Deb

SD

4

Publications

164

Citations

4

H-Index

2018

Active since

Affiliations

National Institute Of Technology Silchar(Current)

Assam Down Town University

Saikat Deb is an author at National Institute Of Technology Silchar specializing in service quality, business, and customer satisfaction.

Top concepts

BusinessMarketingService QualityCustomer SatisfactionEngineeringQuality SystemsService MarketingSystems EngineeringPublic TransportationTotal Quality Management

Publications per year

2018–2022

4

Publications

4

Determining the service quality of the city bus service based on users’ perceptions and expectations

Saikat Deb, Mokaddes Ali Ahmed · Travel Behaviour and Society · 2018 · 108 citations

Public Transport, Customer Satisfaction, Public Transportation +7

Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis

Saikat Deb, Mokaddes Ali Ahmed, Debasish Das · Case Studies on Transport Policy · 2022 · 29 citations

Customer Satisfaction, Bus Service, Service Quality +9

Quality assessment of city bus service based on subjective and objective service quality dimensions

Saikat Deb, Mokaddes Ali Ahmed · Benchmarking An International Journal · 2019 · 17 citations

Total Quality Management, Customer Satisfaction, Engineering +14

Prediction of Aggregate Impact Values and Aggregate Crushing Values Using Light Compaction Test

Jayanta Kumar Das, Saikat Deb, Biswadeep Bharali · Journal of Applied Engineering Sciences · 2021 · 10 citations · Full text

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