Concepedia
6
Publications
81
Citations
H-Index
2020
Active since
Affiliations
Institute of Economic Sciences(Current)
University of Kragujevac
Mihailo Paunović is an author at Institute of Economic Sciences specializing in marketing, management, and customer satisfaction.
Top concepts
BusinessMarketingManagementCustomer SatisfactionGenderHealthCovid-19Iso 9001EducationLogistics
Publications per year
2020–2023
Business process innovations in family firms: evidence from Serbia
Mihailo Paunović, Marija Mosurović Ružičić, Marija Lazarević Moravčević · Journal of Family Business Management · 2022 · 16 citations
Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance
Vesna Milovanović, Mihailo Paunović, Martí Casadesús Fa · Quality Innovation Prosperity · 2023 · 16 citations · Full text
Total Quality Management, Customer Satisfaction, Engineering +21
The impact of COVID-19 on the hotel supply chain management
Vesna Milovanović, Mihailo Paunović, Stefan Avramovski · Menadzment u hotelijerstvu i turizmu · 2021 · 14 citations · Full text
Customer Satisfaction, Business Intelligence, Hospitality +18
Digital Competences as a Precondition for an Inclusive Digital Economy - Is There a Gender Gap Among Persons with Disabilities in Serbia?
Milena Lazić, Valentina Vukmirović, Jelena Banović et al. · JWEE · 2023 · 14 citations · Full text
Digital Inclusion, Digital Competences, Disability +22
The Impact of Human Capital on Financial Performance of Entrepreneurial Firms in Serbia
Mihailo Paunović · Management Journal of Sustainable Business and Management Solutions in Emerging Economies · 2020 · 11 citations · Full text
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