Mark R. Testa

Organizational Commitment, Job Satisfaction, and Effort in the Service Environment

Mark R. Testa · The Journal of Psychology · 2001 · 303 citations

Job Satisfaction, Customer Satisfaction, Service Effort +11

Service-leadership competencies for hospitality and tourism management

Mark R. Testa, Lori J. Sipe · International Journal of Hospitality Management · 2011 · 137 citations

Hospitality Human Resources, Tourism Management, Service-leadership Competencies +8

Satisfaction with organizational vision, job satisfaction and service efforts: an empirical investigation

Mark R. Testa · Leadership & Organization Development Journal · 1999 · 88 citations

Service Efforts, Organizational Vision, Organizational Characteristic +17

From Satisfied to Memorable: An Empirical Study of Service and Experience Dimensions on Guest Outcomes in the Hospitality Industry

Lori J. Sipe, Mark R. Testa · Journal of Hospitality Marketing & Management · 2017 · 88 citations

Customer Satisfaction, Tourism Management, Tourism Supply +23

National culture, leadership and citizenship: Implications for cross-cultural management

Mark R. Testa · International Journal of Hospitality Management · 2008 · 77 citations

Cross-cultural Communication, Culture, Cross-cultural Management +5