Alitya Novianda Adityaputri

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Active since

2017

Affiliations

Sepuluh Nopember Institute of Technology(Current)

Alitya Novianda Adityaputri is an author at Sepuluh Nopember Institute of Technology specializing in business information systems, customer satisfaction, and digital marketing.

Top concepts

BusinessMarketingManagementQuality SystemsService QualityCustomer ServiceDigital MarketingService MarketingMarketing StrategyService Management

Publications per year

2017–2017

Publications

Understanding the Quality Gap of Information Technology Services from the Perspective of Service Provider and Consumer

Anisah Herdiyanti, Alitya Novianda Adityaputri, Hanim Maria Astuti · Procedia Computer Science · 2017 · 15 citations · Full text

Total Quality Management, Customer Satisfaction, Service Provider +20

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