Sany Sanuri Mohd Muktar

Publications

Citations

H-Index

2014

Active since

Affiliations

Northern University of Malaysia(Current)

Sany Sanuri Mohd Muktar is an author at Northern University of Malaysia specializing in organizational communication, customer relationship management, and business.

Top concepts

BusinessMarketingManagementHuman ResourcesCustomer SatisfactionOrganizational BehaviorTotal Quality ManagementOrganizational CommunicationCustomer Relationship Management

Publications per year

2014–2014

Publications

Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call Centers

Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Muktar, Rushami Zien Yusoff et al. · Procedia - Social and Behavioral Sciences · 2014 · 33 citations · Full text

Total Quality Management, Customer Satisfaction, Call Centre +17

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