Concepedia

Kelly Therrien

KT

3

Publications

78

Citations

3

H-Index

2005

Active since

Affiliations

Florida Institute of Technology(Current)

Kelly Therrien is an author at Florida Institute of Technology specializing in customer satisfaction, hospitality management, and consumer research.

Top concepts

MarketingManagementConsumer ResearchCustomer SatisfactionHospitality ManagementOrganizational BehaviorBusinessEducationPsychologyAdvertising

Publications per year

2005–2006

3

Publications

3

Use of the Performance Diagnostic Checklist to Select an Intervention Designed to Increase the Offering of Promotional Stamps at Two Sites of a Restaurant Franchise

Manuel Rodriguez, David A. Wilder, Kelly Therrien et al. · Journal of Organizational Behavior Management · 2006 · 32 citations

Customer Satisfaction, Consumer Research, Education +16

PREINTERVENTION ANALYSIS AND IMPROVEMENT OF CUSTOMER GREETING IN A RESTAURANT

Kelly Therrien, David A. Wilder, Manuel Rodriguez et al. · Journal of Applied Behavior Analysis · 2005 · 23 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +20

A Comparison Between Survey and Verbal Choice Methods of Identifying Potential Reinforcers Among Employees

David A. Wilder, Kelly Therrien, Byron Wine · Journal of Organizational Behavior Management · 2006 · 23 citations

Identifying Potential Reinforcers, Behavioral Decision Making, Behavioral Measurement +17

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