Concepedia
Statistics
Publications
1
Citations
203
H-Index
Active since
1992
Marcel Bouman is an author specializing in questionnaire validity, total quality management, and quality management.
Publications per year
1992–1992
Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument
Marcel Bouman, Ton van der Wiele · International Journal of Service Industry Management · 1992 · 203 citations
Management, Quality Management, Psychometrics +9
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