Concepedia
1
Publications
447
Citations
H-Index
2009
Active since
Affiliations
Universiti Sains Malaysia(Current)
Ooh Kim Lean is an author at Universiti Sains Malaysia specializing in customer satisfaction, user experience, and public policy.
Top concepts
MarketingManagementPublic PolicyUser ExperienceCustomer Satisfaction
Publications per year
2009–2009
Factors influencing intention to use e-government services among citizens in Malaysia
Ooh Kim Lean, Suhaiza Zailani, T. Ramayah et al. · International Journal of Information Management · 2009 · 447 citations
Customer Satisfaction, Public Policy, E-government Services +8
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