Statistics
Publications
1
Citations
104
H-Index
1
Active since
2000
Affiliations
Tatung University(Current)
Cheng-Ju Chien is an author at Tatung University specializing in service quality models, customer satisfaction, and service performance measurement.
Publications per year
2000–2000
1
1
Using fuzzy numbers to evaluate perceived service quality
Cheng Ju-Chien, Hui-Hua Tsai · Fuzzy Sets and Systems · 2000 · 104 citations
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