Hortênsio C. L. Fernandes is an author at University of Algarve specializing in destination marketing, consumer behavior, and customer satisfaction.
Top concepts
TourismBusinessMarketingManagementTourism SupplyService QualityConsumer BehaviorConsumer ResearchMarketing InsightsBusiness Intelligence
Publications per year
2022–2022
1
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A Decision-Support System to Analyse Customer Satisfaction Applied to a Tourism Transport Service
Célia M. Q. Ramos, Pedro J. S. Cardoso, Hortênsio C. L. Fernandes et al. · Multimodal Technologies and Interaction · 2022 · 32 citations · Full text
Customer Experience, Customer Satisfaction, Tourism Supply +21
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