Concepedia

Budi Jaya Sugiato

BJ

Statistics

Publications

1

Citations

13

H-Index

1

Active since

2023

Affiliations

Universitas 17 Agustus 1945 Surabaya(Current)

Budi Jaya Sugiato is an author at Universitas 17 Agustus 1945 Surabaya specializing in customer retention management, customer satisfaction, and service quality in relationships.

Publications per year

2023–2023

1

Publications

1

The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia

Budi Jaya Sugiato, Slamet Riyadi, Endah Budiarti · Accounting · 2023 · 13 citations · Full text

Management, Marketing, Marketing Management +14

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