Concepedia

Franck Choisne

FC

Statistics

Publications

2

Citations

272

H-Index

2

Active since

2009

Affiliations

Carleton University(Current)

Brock University

Franck Choisne is an author at Carleton University specializing in customer satisfaction, total quality management, and management.

Top concepts

BusinessEducationManagementCustomer SatisfactionPerformance ManagementPerformance MeasurementTotal Quality ManagementEngineeringProductivityHuman Resources

Publications per year

2009–2009

2

Publications

2

Impact of TQM on company's performance

Vinod Kumar, Franck Choisne, Danuta de Grosbois et al. · International Journal of Quality & Reliability Management · 2009 · 243 citations

Total Quality Management, Customer Satisfaction, Engineering +19

Continuous improvement of performance measurement by TQM adopters

Uma Kumar, Vinod Kumar, Danuta de Grosbois et al. · Total Quality Management & Business Excellence · 2009 · 29 citations

Total Quality Management, Customer Satisfaction, Performance Management +14

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