Concepedia

Xenia Papadomichelaki

XP

4

Publications

516

Citations

4

H-Index

2007

Active since

Affiliations

National Technical University of Athens(Current)

Institute of Communication and Computer Systems

Xenia Papadomichelaki is an author at National Technical University of Athens specializing in public policy, total quality management, and business.

Top concepts

BusinessPublic PolicyService QualityTotal Quality ManagementE-businessManagementCustomer SatisfactionEngineeringQuality SystemsTrust

Publications per year

2007–2013

4

Publications

4

e-GovQual: A multiple-item scale for assessing e-government service quality

Xenia Papadomichelaki, Gregoris Mentzas · Government Information Quarterly · 2011 · 343 citations · Full text

Total Quality Management, Customer Satisfaction, Public Policy +6

Classification and synthesis of quality approaches in e‐government services

Christos Halaris, Babis Magoutas, Xenia Papadomichelaki et al. · Internet Research · 2007 · 139 citations · Full text

Total Quality Management, Public Policy, Continuous Monitoring +12

Analysing e-government service quality in Greece

Xenia Papadomichelaki, Gregoris Mentzas · Electronic Government an International Journal · 2011 · 23 citations · Full text

Total Quality Management, Customer Satisfaction, Quality Priorities +17

An Analytic Hierarchy Process for the Evaluation of E-Government Service Quality

Xenia Papadomichelaki, Vicky Koutsouris, Dimitrios Konstantinidis et al. · International Journal of Electronic Government Research · 2013 · 11 citations

Total Quality Management, Customer Satisfaction, Engineering +20

Rows per page

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