Concepedia
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Publications
1
Citations
33
H-Index
Active since
2012
Saima Afsheen is an author specializing in marketing strategy, business, and customer satisfaction.
Top concepts
BusinessMarketingManagementService QualityCustomer ServiceConsumer ResearchMarketing StrategyCustomer SatisfactionTotal Quality Management
Publications per year
2012–2012
Determinants of Customer Satisfaction in Telecom Industry A Study of Telecom industry Peshawar KPK Pakistan
Shahzad Khan, Saima Afsheen · 2012 · 33 citations
Total Quality Management, Customer Satisfaction, Customer Profitability +13
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