Antje Janssen

See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons

Marcia Nißen, Driton Selimi, Antje Janssen et al. · Computers in Human Behavior · 2021 · 96 citations · Full text

Arts, Design, Human-computer Interaction +12

Virtual Assistance in Any Context

Antje Janssen, Jens Passlick, Davinia Rodríguez Cardona et al. · Business & Information Systems Engineering · 2020 · 86 citations · Full text

Computing, Computer Science, Design +13

A Matter of Trust? Examination of Chatbot Usage in Insurance Business

Davinia Rodríguez Cardona, Antje Janssen, Nadine Guhr et al. · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2021 · 48 citations · Full text

Business, Information Systems, Insurance +13

Why do Chatbots fail? A Critical Success Factors Analysis

Antje Janssen, Lukas Grützner, Michael H. Breitner · Journal of the Association for Information Systems · 2021 · 34 citations

Computing, Computer Science, Organization Studies +10

How to Make chatbots productive – A user-oriented implementation framework

Antje Janssen, Davinia Rodríguez Cardona, Jens Passlick et al. · International Journal of Human-Computer Studies · 2022 · 33 citations · Full text

Computing, Computer Science, Information Systems +14