Concepedia

Seyed Morteza Emadi

SM

6

Publications

339

Citations

6

H-Index

2013

Active since

Affiliations

University of North Carolina at Chapel Hill(Current)

University of Chicago

Koç University

Johns Hopkins University

Seyed Morteza Emadi is an author at University of North Carolina at Chapel Hill specializing in management, decision theory, and decision science.

Top concepts

ManagementDecision TheoryMarketingQueuing TheoryDecision ScienceOperations ResearchStatisticsEngineeringQuantitative ManagementBehavioral Decision Making

Publications per year

2013–2021

6

Publications

6

Structural Estimation of Callers' Delay Sensitivity in Call Centers

O. Zeynep Akşin, Barış Ata, Seyed Morteza Emadi et al. · Management Science · 2013 · 163 citations

Engineering, Behavioral Decision Making, Service Assurance +27

Impact of Delay Announcements in Call Centers: An Empirical Approach

O. Zeynep Akşin, Seyed Morteza Emadi, Che-Lin Su · Operations Research · 2016 · 93 citations

Behavioral Decision Making, Service Assurance, Communication +19

Customer Learning in Call Centers from Previous Waiting Experiences

Seyed Morteza Emadi, Jayashankar M. Swaminathan · Operations Research · 2018 · 26 citations

Customer Experience, Customer Satisfaction, Bayesian Decision Theory +21

Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option

Brett Hathaway, Seyed Morteza Emadi, Vinayak Deshpande · Management Science · 2020 · 22 citations

Customer Satisfaction, Behavioral Decision Making, Caller Behavior +20

Personalized Priority Policies in Call Centers Using Past Customer Interaction Information

Brett Hathaway, Seyed Morteza Emadi, Vinayak Deshpande · Management Science · 2021 · 19 citations

Priority Policies, Bayesian Decision Theory, Engineering +21

Rows per page

1–5 of 6