Concepedia
Statistics
Publications
16
Citations
911
H-Index
14
Active since
2005
Affiliations
Chung Shan Medical University(Current)
Chung Shan Medical University Hospital
De Lin Institute of Technology
National Taiwan University Hospital
Wen-Jung Chen is an author at Chung Shan Medical University specializing in management, business, and marketing.
Top concepts
BusinessManagementMarketingCustomer SatisfactionHospitalityHospitality ManagementTourismOrganizational CommunicationMotel ManagementOrganizational Behavior
Publications per year
2005–2021
Innovation in hotel services: Culture and personality
Wen-Jung Chen · International Journal of Hospitality Management · 2010 · 178 citations
Service Innovation, Business Culture, Management +11
Factors affecting the knowledge sharing attitude of hotel service personnel
Wen-Jung Chen, Hanyin Cheng · International Journal of Hospitality Management · 2011 · 119 citations
Knowledge Management Strategy, Customer Satisfaction, Knowledge Exchange +13
Factors influencing internal service quality at international tourist hotels
Wen-Jung Chen · International Journal of Hospitality Management · 2013 · 80 citations
Customer Satisfaction, Destination Marketing, Internal Service Quality +8
Factors Affecting the Hotel's Service Quality: Relationship Marketing and Corporate Image
Wen-Jung Chen, Meiliang Chen · Journal of Hospitality Marketing & Management · 2013 · 78 citations
Customer Satisfaction, Hospitality, Relationship Orientation +16
THE EFFECTS OF INTERNAL MARKETING AND ORGANIZATIONAL CULTURE ON KNOWLEDGE MANAGEMENT IN THE INFORMATION TECHNOLOGY INDUSTRY
Chuan Lee, Wen-Jung Chen · 2005 · 69 citations
Customer Satisfaction, Business Culture, Organizational Culture +18
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