15
Publications
626
Citations
13
H-Index
1998
Active since
Affiliations
Roswitha Poll is an author at University of Münster specializing in engineering, library science, and education.
Top concepts
EngineeringLibrary ScienceEducationLibrary DesignStatisticsManagementData ManagementInformation ManagementMarketingProgram Evaluation
Publications per year
1998–2012
15
15
Impact measures for libraries and information services
Roswitha Poll, Philip Payne · Library Hi Tech · 2006 · 130 citations
Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard
Roswitha Poll · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2001 · 67 citations
Total Quality Management, Customer Satisfaction, Engineering +23
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