Concepedia
Statistics
Publications
1
Citations
77
H-Index
Active since
2004
Gale McRoberts is an author specializing in call center operations, operations management, and business impact analysis.
Publications per year
2004–2004
The Real Costs of Turnover: Lessons from a Call Center
Steve Hillmer, Barbara Hillmer, Gale McRoberts · Human Resource Planning · 2004 · 77 citations
Management, Operations Management, Performance Management +13
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