Concepedia

Wendy S. Zabava Ford

WS

11

Publications

942

Citations

11

H-Index

1993

Active since

Affiliations

Western Michigan University(Current)

Western Carolina University

University of Arkansas at Little Rock

University of Maryland, College Park

Wendy S. Zabava Ford is an author at Western Michigan University specializing in management, communication, and customer satisfaction.

Top concepts

Publications per year

1993–2009

11

Publications

11

Negotiating Status and Identity Tensions in Healthcare Team Interactions: An Exploration of Nurse Role Dialectics

Julie Apker, Kathleen M. Propp, Wendy S. Zabava Ford · Journal of Applied Communication Research · 2005 · 188 citations

, , +19

Collaboration, Credibility, Compassion, and Coordination: Professional Nurse Communication Skill Sets in Health Care Team Interactions

Julie Apker, Kathleen M. Propp, Wendy S. Zabava Ford et al. · Journal of Professional Nursing · 2006 · 167 citations

, , +8

Meeting the Complex Needs of the Health Care Team: Identification of Nurse—Team Communication Practices Perceived to Enhance Patient Outcomes

Kathleen M. Propp, Julie Apker, Wendy S. Zabava Ford et al. · Qualitative Health Research · 2009 · 126 citations

Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior

Wendy S. Zabava Ford · Human Communication Research · 1995 · 99 citations

, , +20

Predicting nurses' organizational and professional identification: the effect of nursing roles, professional autonomy, and supportive communication.

Julie Apker, Wendy S. Zabava Ford, Dorothy H. Fox · PubMed · 2003 · 70 citations

, , +12

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