Wendy S. Zabava Ford

Author

Western Michigan University

Also Known As

WENDY S. ZABAVA FORD, Wendy S Ford, Wendy S. Zabava Ford

Publications

973

Citations

H-Index

Concepts

All Affiliations

Western Michigan University Western Carolina University University of Arkansas at Little Rock University of Maryland, College Park

About

Wendy S. Zabava Ford is an author at Western Michigan University specializing in management, communication, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	5	5	446
2	Arts	3	3	420
3	Business	2	2	94
4	Education	1	1	65
5	Language Studies	1	1	65

Wendy S. Zabava Ford

Publications

942

Citations

H-Index

Page 1

	Year	Citations
Negotiating Status and Identity Tensions in Healthcare Team Interactions: An Exploration of Nurse Role Dialectics Julie Apker, Kathleen M. Propp, Wendy S. Zabava Ford Journal of Applied Communication Research CommunicationNurse Role DialecticsHealthcare Team InteractionsOrganizational BehaviorIdentity Tensions	2005	188
Collaboration, Credibility, Compassion, and Coordination: Professional Nurse Communication Skill Sets in Health Care Team Interactions Julie Apker, Kathleen M. Propp, Wendy S. Zabava Ford, Journal of Professional Nursing NursingGroup CommunicationInterpersonal CommunicationHealth CommunicationInterprofessional Education	2006	167
Meeting the Complex Needs of the Health Care Team: Identification of Nurse—Team Communication Practices Perceived to Enhance Patient Outcomes Kathleen M. Propp, Julie Apker, Wendy S. Zabava Ford, Qualitative Health Research	2009	126
Evaluation of the Indirect Influence of Courteous Service on Customer Discretionary Behavior Wendy S. Zabava Ford Human Communication Research Customer ExperienceCustomer SatisfactionBehavioral Decision MakingConsumer ResearchSocial Influence	1995	99
Predicting nurses' organizational and professional identification: the effect of nursing roles, professional autonomy, and supportive communication. Julie Apker, Wendy S. Zabava Ford, Dorothy H. Fox PubMed NursingSupportive CommunicationAdvanced Practice NurseOrganizational CommunicationProfessional Autonomy	2003	70
Students' Self-Perceived Listening Competencies in the Basic Speech Communication Course Wendy S. Zabava Ford, Andrew D. Wolvin, Sungeun Chung International Journal of Listening Auditory TrainingInstructional CommunicationStudent LearningStudent SuccessArts	2000	65
Can I Help You? Wendy S. Zabava Ford, Christina Nation Etienne Management Communication Quarterly Customer SatisfactionService BehaviorsService ResearchService StudyInteractive Marketing	1994	65
Investigating the Effect of Nurse–Team Communication on Nurse Turnover: Relationships Among Communication Processes, Identification, and Intent to Leave Julie Apker, Kathleen M. Propp, Wendy S. Zabava Ford Health Communication	2009	61
The differential impact of a basic communication course on perceived communication competencies in class, work, and social contexts Wendy S. Zabava Ford, Andrew D. Wolvin Communication Education	1993	58
Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty Wendy S. Zabava Ford Journal of Applied Communication Research Customer ExperienceCustomer SatisfactionOrganizational BehaviorService QualityCommunication Practices	2003	24

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