Concepedia

Md. Zahid Hossain Shoeb

MZ

5

Publications

200

Citations

5

H-Index

2009

Active since

Affiliations

Independent University(Current)

University of Dhaka

Thammasat University

Md. Zahid Hossain Shoeb is an author at Independent University specializing in management, customer satisfaction, and marketing.

Top concepts

ManagementMarketingService QualityCustomer SatisfactionTotal Quality ManagementBusinessLibrary ScienceQuality SystemsService MarketingService Management

Publications per year

2009–2011

5

Publications

5

Measuring service quality of a public university library in Bangladesh using SERVQUAL

S.M. Zabed Ahmed, Md. Zahid Hossain Shoeb · Performance Measurement and Metrics · 2009 · 102 citations

Total Quality Management, Customer Satisfaction, Quality Metric +18

Identifying service superiority, zone of tolerance and underlying dimensions

Md. Zahid Hossain Shoeb · Library Review · 2011 · 41 citations

Total Quality Management, Customer Satisfaction, Service Superiority +15

Information literacy competency of freshman business students of a private university in Bangladesh

Md. Zahid Hossain Shoeb · Library Review · 2011 · 22 citations

Information Education, Education, Literacy Evaluation +18

Developing an institutional repository at a private university in Bangladesh

Md. Zahid Hossain Shoeb · OCLC Systems & Services · 2010 · 19 citations

Digital Preservation, Ir Software, Open Source Software +11

Individual differences in service quality assessment

Md. Zahid Hossain Shoeb, S.M. Zabed Ahmed · Performance Measurement and Metrics · 2009 · 16 citations

Total Quality Management, Customer Satisfaction, Reliability +13

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