Ya Lan Wang

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Active since

2015

Affiliations

Ya Lan Wang is an author at National Taiwan University specializing in service quality improvement, service quality management, and customer satisfaction.

Publications per year

2015–2015

Publications

Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013

Ya Lan Wang, Tainyi Luor, Pin Luarn et al. · Informatica Economica · 2015 · 50 citations · Full text

Management, Information Systems, Quality Management +17

Contribution and Trend to Quality Researchâ€”a literature review of SERVQUAL model from 1998 to 2013

Ya Lan Wang, Tainyi Luor, Pin Luarn et al. · 2015 · 10 citations

Management, Management Information Systems, Quality Management +17

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