Concepedia
Statistics
Publications
2
Citations
240
H-Index
Active since
2010
Affiliations
Metro Transit(Current)
Massachusetts Institute of Technology
Valerie Webb is an author at Metro Transit specializing in transportation, customer satisfaction, and customer loyalty.
Publications per year
2010–2014
Customer Loyalty Differences between Captive and Choice Transit Riders
Jinhua Zhao, Valerie Webb, Punit Shah · Transportation Research Record Journal of the Transportation Research Board · 2014 · 127 citations
Business, Transportation Planning, Consumer Behavior +15
Quantifying the Benefits: Application of Customer Loyalty Modeling in Public Transportation Context
Jason Minser, Valerie Webb · Transportation Research Record Journal of the Transportation Research Board · 2010 · 113 citations
Business, Marketing, Marketing Management +12
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