Concepedia

Alexandre Augusto Biz

AA

4

Publications

155

Citations

4

H-Index

2016

Active since

Affiliations

Universidade Federal de Santa Catarina(Current)

Alexandre Augusto Biz is an author at Universidade Federal de Santa Catarina specializing in management, business, and customer satisfaction.

Top concepts

TourismBusinessMarketingManagementCustomer SatisfactionDestination MarketingLanguageData MiningEngineeringHospitality

Publications per year

2016–2022

4

Publications

4

Customer knowledge management and smart tourism destinations: a framework for the smart management of the tourist experience – SMARTUR

Emerson Cleister Lima Muniz, Gertrudes Aparecida Dandolini, Alexandre Augusto Biz et al. · Journal of Knowledge Management · 2020 · 71 citations

Customer Satisfaction, Tourism Management, Destination Marketing +13

Content mining framework in social media: A FIFA world cup 2014 case analysis

Guilherme Mendes Thomaz, Alexandre Augusto Biz, Eduardo Michelotti Bettoni et al. · Information & Management · 2016 · 53 citations

Computational Social Science, Content Mining Framework, Social Media +15

Dimensions of Smart Tourism and Its Levels: An Integrative Literature Review

Marcelo Henrique Otowicz, Marcelo Macedo, Alexandre Augusto Biz · Journal of Smart Tourism · 2022 · 17 citations

Leadership for Innovation in Hospitality and Tourism: Integrative Literature Review

Leonardo Lincoln Leite de Lacerda, Cristiano José Castro de Almeida Cunha, Alexandre Augusto Biz · Revista Rosa dos Ventos - Turismo e Hospitalidade · 2021 · 14 citations · Full text

Customer Satisfaction, Tourism Management, Service Industry +23

Rows per page

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