Kamila Kowalik - Concepedia

Author

Kamila Kowalik

Also Known As

K. Kowalik, Kamila Kowalik, Kowalik, Kamila

Publications

Citations

H-Index

Concepts

All Affiliations

Kamila Kowalik is an author at Częstochowa University of Technology specializing in customer satisfaction, service quality, and management.

#	Concept	H-Index	Publications	Citations
1	Management	3	3	59
2	Marketing	3	3	59
3	Business	2	2	47
4	Engineering	2	2	23
5	Systems Engineering	1	1	11

Kamila Kowalik

Publications

Citations

H-Index

Page 1

	Year	Citations
The process approach to service quality management Kamila Kowalik, Dorota Klimecka-Tatar Production Engineering Archives Total Quality ManagementCustomer SatisfactionBusiness ProcessService QualityService Research	2018	36
The role of safety in service quality in the opinion of traditional and digital customers of postal service Kamila Kowalik Production Engineering Archives Customer ExperienceCustomer SatisfactionEngineeringDigital MarketingService Assurance	2020	12
Six Sigma as a method of improving the quality of service process Kamila Kowalik Production Engineering Archives Total Quality ManagementCustomer SatisfactionEngineeringSix SigmaBusiness Intelligence	2018	11

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