Concepedia

Robert L. Erdmann

RL

1

Publications

26

Citations

1

H-Index

1971

Active since

Affiliations

IBM (United States)(Current)

Robert L. Erdmann is an author at IBM (United States) specializing in user experience, experimental psychology, and customer satisfaction.

Top concepts

MarketingManagementStatisticsEngineeringHuman FactorsUser ExperienceConsumer BehaviorConsumer ResearchBehavioral ScienceCustomer Satisfaction

Publications per year

1971–1971

1

Publications

1

Laboratory vs. Field Experimentation in Human Factors—An Evaluation of an Experimental Self-Service Airline Ticket Vendor

Robert L. Erdmann, Alan S. Neal · Human Factors The Journal of the Human Factors and Ergonomics Society · 1971 · 26 citations

Customer Satisfaction, Engineering, Behavioral Decision Making +22

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