Mary Zappa is an author at Ceres specializing in quality improvement, human resource management, and education.
Top concepts
DesignBusinessEducationManagementHuman ResourcesQuality ImprovementCommunity EngagementWorkforce DevelopmentOrganizational Behavior
Publications per year
2015–2015
1
1
Decreasing workplace incivility
Judith Warrner, Kathleen Sommers, Mary Zappa et al. · Nursing Management · 2015 · 57 citations
Quality Improvement Project, Behavior Management, Workforce Productivity +15
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