Joanne S. Utley

Publications

Citations

H-Index

2011

Active since

Affiliations

North Carolina Agricultural and Technical State University(Current)

Joanne S. Utley is an author at North Carolina Agricultural and Technical State University specializing in reliability, software testing, and reliability management systems design.

Top concepts

BusinessManagementEngineeringReliabilitySoftware TestingService OperationsSystem ReliabilityOperations ResearchSystems EngineeringSoftware Engineering

Publications per year

2011–2011

Publications

Using reliability tools in service operations

Rhonda L. Hensley, Joanne S. Utley · International Journal of Quality & Reliability Management · 2011 · 20 citations

Service Reliability Framework, Customer Satisfaction, Reliability Tools +19

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